Frequently Asked Questions

How can I contact HerDrip?

You can contact us by email at HerDrip.sh@gmail.com or by phone at +1 292 3413 764.

Please include your order number if your question is about an existing order.

How long does order processing take?

Orders are typically processed within 1 to 3 business days after payment is successfully received.

Processing may take slightly longer during holidays, promotions, or high-volume periods.

How long does shipping take?

Estimated delivery time is usually 5 to 12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, carrier delays, holidays, weather, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking details, when available.

If you need help checking your order status, contact us at HerDrip.sh@gmail.com with your full name, order number, and the email address used at checkout.

Can I return my order?

Yes. HerDrip accepts returns within 30 days of delivery.

Items should be unused, unworn, unwashed, with tags attached, and in original packaging when possible.

Do you offer free return shipping?

Yes. HerDrip offers free return shipping for eligible returns.

Do you charge a restocking fee?

No. HerDrip does not charge any restocking fee for returns.

Are any items final sale?

No. HerDrip does not have final sale items. Eligible products can be returned within the 30-day return period according to our Return and Refund Policy.

How do I start a return?

To start a return, contact us at HerDrip.sh@gmail.com with your order number, the item you want to return, and the reason for the return.

Once your request is reviewed, we will provide return instructions.

When will I receive my refund?

After we receive and inspect your returned item, we will notify you about the refund status.

If approved, the refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process it.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at HerDrip.sh@gmail.com with your order number and clear photos of the item and packaging.

We will review the issue and provide a suitable solution.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at HerDrip.sh@gmail.com.

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

What if I entered the wrong shipping address?

Please contact us immediately at HerDrip.sh@gmail.com if your shipping address is incorrect.

Customers are responsible for entering the correct shipping information at checkout. HerDrip is not responsible for delivery issues caused by incorrect or incomplete addresses.

Where is HerDrip located?

HerDrip
4650 Sunset Blvd
Fort Pierce, Florida 34982
United States

What are your customer support hours?

Our support team is available:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

Messages received outside business hours will be answered on the next business day.